Agoda Hotel Partner Agreement: What You Need to Know
If you`re a hotel owner or manager looking to partner with Agoda, it`s important to understand the Agoda Hotel Partner Agreement. This agreement sets out the terms and conditions under which your hotel will be listed on Agoda`s website, and outlines the responsibilities and obligations of both parties.
Here are some key things to keep in mind when entering into an Agoda Hotel Partner Agreement:
1. Commission Structure
Agoda operates on a commission-based model, which means that they take a percentage of each booking made through their site. The commission rate varies depending on a variety of factors, including your property`s location, star rating, and occupancy rates. It`s important to carefully review the commission rates outlined in your agreement to ensure that they are fair and reasonable.
2. Listing Details
Your Agoda listing will include a variety of details about your property, including room types, amenities, and pricing. It`s important to ensure that these details are accurate and up-to-date, as they will directly impact your property`s visibility and bookings on the Agoda site. You`ll also want to make sure that your images are high-quality and representative of your property.
3. Cancellation Policies
Agoda has specific policies regarding cancellations and refunds, and these will be outlined in your agreement. You`ll need to ensure that your own cancellation policies are in line with Agoda`s policies, and that you`re able to honor any refunds or changes requested by customers.
4. Customer Service
As a partner with Agoda, you`ll be expected to provide a high level of customer service to guests who book through the site. This includes promptly responding to inquiries and issues, as well as ensuring that your property is clean, safe, and welcoming.
5. Reviews
Guest reviews are an important part of the Agoda platform, and can greatly impact your property`s visibility and bookings. As such, it`s important to encourage guests to leave reviews following their stay and to address any negative feedback in a professional and effective manner.
In summary, partnering with Agoda can be a great way to increase your property`s visibility and bookings. However, it`s important to carefully review and understand the Agoda Hotel Partner Agreement to ensure that you`re able to meet the expectations and obligations outlined in the agreement. By doing so, you can help ensure a successful and mutually-beneficial partnership with Agoda.